PRIVACY POLICY

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with Blackthorne Hollow.

Information You Provide to Us

We may collect information you voluntarily provide when you purchase merchandise, place or manage an order, contact us, submit a website form, subscribe to communications, request customer service, participate in promotions, or otherwise communicate with us.

This information may include:

• First and last name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order information
• Products purchased
• Communication preferences
• Messages submitted through website forms
• Customer service correspondence
• Other information you voluntarily provide

Payment Information

When you make a purchase, payment information may be collected and processed by third-party payment processors.

Depending on the payment method selected, this may include payment card information, billing information, transaction details, or other information necessary to authorize and process the transaction.

Blackthorne Hollow may receive limited transaction information from payment processors, such as payment status, transaction identifiers, payment method type, or the last digits of a payment card. We generally do not directly store complete payment card numbers when payments are processed through a third-party payment processor.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically through cookies, pixels, log files, analytics technologies, and similar tools.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from an IP address
• Referring website
• Pages viewed
• Products viewed
• Links clicked
• Date and time of visits
• Time spent on pages
• Shopping and browsing activity
• Website interactions
• Device identifiers
• Advertising identifiers
• Cookie identifiers
• General website usage information

2. HOW WE USE INFORMATION

We may use personal information to:

• Process and fulfill orders
• Process payments
• Ship merchandise
• Provide order confirmations and shipping updates
• Handle returns, exchanges, refunds, and customer service
• Respond to questions and communications
• Operate and maintain the Site
• Provide website features
• Improve our products, designs, website, and customer experience
• Understand how visitors use the Site
• Conduct analytics
• Prevent fraud, abuse, or unauthorized activity
• Protect the security and integrity of our systems
• Maintain business and transaction records
• Send marketing communications where permitted
• Measure advertising effectiveness
• Personalize advertising or marketing where permitted
• Comply with legal obligations
• Enforce our Terms of Service
• Protect our rights, property, customers, and users

3. ORDERS AND TRANSACTIONS

When you purchase merchandise from Blackthorne Hollow, we collect or receive information necessary to complete the transaction.

This may include your name, contact information, shipping address, billing information, products ordered, order value, transaction status, and related information.

We may use this information to:

• Process your order
• Collect payment
• Produce or obtain merchandise
• Ship your order
• Communicate with you regarding the order
• Provide customer support
• Process returns or refunds
• Detect fraudulent transactions
• Maintain required business records

Information may be provided to third parties when reasonably necessary to complete your transaction, including payment processors, fulfillment providers, shipping carriers, ecommerce technology providers, and other service providers.

4. COOKIES AND SIMILAR TECHNOLOGIES

Blackthorne Hollow and service providers working with us may use cookies, pixels, and similar technologies.

Essential Functionality

These technologies may help keep the Site functioning properly, maintain shopping carts, remember selections, process transactions, and provide security.

Analytics

We may use these technologies to understand traffic, visitor behavior, popular pages, website performance, and how customers interact with the Site.

Preferences

Cookies may be used to remember certain settings or choices.

Advertising and Marketing

Cookies, pixels, and similar technologies may be used to measure advertising campaigns, understand whether advertisements lead to website visits or purchases, and provide more relevant advertising where applicable.

You can generally control cookies through your browser settings. Blocking certain cookies may cause portions of the Site to function incorrectly.

5. ANALYTICS

We may use third-party analytics services to understand how visitors interact with Blackthorne Hollow.

Analytics providers may collect information such as:

• Pages visited
• Time spent on pages
• Links clicked
• Device and browser information
• Approximate location
• Referral source
• Website navigation
• Purchase or conversion events

We may use this information to improve the Site, understand customer interests, evaluate marketing, and diagnose technical issues.

6. ADVERTISING AND MARKETING

Blackthorne Hollow may advertise through third-party advertising platforms.

These platforms and related service providers may use cookies, pixels, identifiers, or similar technologies to measure advertising performance, attribute website visits or purchases to advertisements, create audiences, or provide advertisements that may be more relevant to users.

Depending on applicable law and the technologies used, certain advertising activities may constitute “sharing,” “targeted advertising,” or similar regulated activity under some privacy laws.

7. EMAIL COMMUNICATIONS

If you provide your email address, we may use it for transactional communications related to your interactions with Blackthorne Hollow.

These communications may include:

• Order confirmations
• Payment notifications
• Shipping notifications
• Customer service messages
• Return or refund communications
• Important service notices

If you separately subscribe to marketing emails, we may also send information regarding products, collections, promotions, releases, or Blackthorne Hollow news.

You may unsubscribe from marketing emails by using the unsubscribe option contained in those communications.

Unsubscribing from marketing communications does not prevent us from sending transactional messages necessary to complete an order or respond to a request.

8. TEXT MESSAGES

If Blackthorne Hollow offers SMS or text messaging and you choose to opt in, we may use the telephone number you provide to send messages consistent with the consent you provided.

Message and data rates may apply. Where required, consent to receive marketing text messages is not a condition of purchasing goods or services.

You may opt out of marketing text messages according to the instructions contained in the messages, such as replying STOP where supported.

We do not sell telephone numbers or SMS consent information for unrelated third-party marketing.

9. HOW WE DISCLOSE INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate Blackthorne Hollow.

Payment Processors

Information may be provided to payment processors to authorize and process purchases.

Ecommerce and Website Providers

Information may be processed by providers that help operate our online store, website, forms, communications, and related technology.

Fulfillment and Production Providers

If merchandise is manufactured, printed, packaged, or fulfilled by a third-party provider, necessary order information may be provided to that provider.

Shipping Carriers

We may provide your name, shipping address, contact information, and related delivery information to carriers responsible for delivering your order.

Analytics and Advertising Providers

Information may be processed by providers that help us measure website performance, understand visitor behavior, and operate or optimize advertising campaigns.

Legal and Safety Disclosures

We may disclose information if reasonably necessary to comply with applicable law, respond to lawful legal process, investigate fraud, protect our rights or customers, protect the security of the Site, or enforce our agreements and policies.

Business Transactions

If Blackthorne Hollow is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

10. SALE OR SHARING OF PERSONAL INFORMATION

Blackthorne Hollow does not sell personal information for money in the ordinary meaning of the word “sell.”

Certain privacy laws may define “sale” or “sharing” more broadly and may include certain uses of advertising cookies, pixels, analytics technologies, or transfers of identifiers to advertising partners.

If our activities constitute a sale or sharing of personal information under a law applicable to you, we will provide any notices and opt-out mechanisms required by applicable law.

11. THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links to third-party websites, platforms, payment services, social networks, or other services that Blackthorne Hollow does not control.

When you leave our Site or interact directly with a third-party service, that third party's privacy policy and terms may apply.

Blackthorne Hollow is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

12. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the information
• Whether you have an active transaction
• Customer service requirements
• Accounting and tax requirements
• Fraud prevention
• Contractual obligations
• Legal obligations
• Dispute resolution
• Enforcement of our agreements

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it subject to applicable law.

13. DATA SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure. You should use reasonable precautions when submitting information online.

14. CHILDREN'S PRIVACY

Blackthorne Hollow sells merchandise that may include products intended for families or children, but the Site is not intended to collect personal information directly from children under 13.

We do not knowingly collect personal information from children under 13 without legally required parental consent.

If we learn that personal information from a child under 13 has been collected in circumstances requiring parental consent and such consent was not obtained, we will take reasonable steps to delete the information.

If you are a parent or legal guardian and believe a child under 13 has provided personal information through the Site, please contact us.

15. YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information
• Request information about how personal information is used
• Request correction of inaccurate information
• Request deletion of certain personal information
• Obtain a copy of certain personal information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw consent where processing is based on consent
• Appeal certain decisions regarding privacy requests where applicable
• Exercise privacy rights without unlawful discrimination

These rights are not absolute and may be subject to exceptions under applicable law. We may need to retain certain information to satisfy tax, accounting, fraud-prevention, transaction, or other legal requirements.

16. CALIFORNIA PRIVACY RIGHTS

California residents may have additional privacy rights where applicable law applies to Blackthorne Hollow and their information.

These rights may include the ability to:

• Know what categories of personal information have been collected
• Know the sources of personal information
• Know the purposes for collecting or sharing information
• Know categories of third parties receiving information
• Request access to certain personal information
• Request deletion
• Request correction
• Opt out of certain sale or sharing of personal information
• Limit certain uses of sensitive personal information where applicable
• Exercise applicable rights without unlawful discrimination

Categories of Personal Information

Depending on your interaction with Blackthorne Hollow, information collected may include identifiers, customer records information, commercial information, internet or electronic network activity, approximate geolocation information, and inferences regarding interests or preferences where applicable.

Sources of Information

Information may be collected:

• Directly from you
• Automatically from your browser or device
• From payment and transaction providers
• From ecommerce and fulfillment providers
• From analytics providers
• From advertising providers
• From communication providers
• From other service providers involved in operating the Site

Submitting a Privacy Request

Eligible users may submit applicable privacy requests using the contact information provided in the Contact Us section of this Privacy Policy.

We may need to verify your identity before completing certain requests.

17. DO NOT SELL OR SHARE MY PERSONAL INFORMATION

Blackthorne Hollow does not sell personal information for monetary compensation in the ordinary meaning of “sell.”

Certain advertising or analytics activities may nevertheless be considered “selling,” “sharing,” or targeted advertising under some privacy laws.

Where Blackthorne Hollow is legally required to provide an opt-out mechanism, eligible users may exercise that right through privacy controls made available on the Site or by contacting us.

18. GLOBAL PRIVACY CONTROL

Some browsers and browser extensions support privacy preference signals such as Global Privacy Control (“GPC”).

Where required by applicable law, recognized opt-out preference signals will be processed in accordance with applicable requirements.

19. OTHER U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and whether it applies to Blackthorne Hollow, those rights may include access, correction, deletion, portability, opt-out, or appeal rights.

You may contact us to submit a privacy request. Applicable requests will be processed according to the laws that apply to us and to your request.

20. INTERNATIONAL VISITORS

Blackthorne Hollow is operated from the United States.

If you access the Site from outside the United States, information you provide may be processed or stored in the United States or other countries in which our service providers operate.

Privacy and data protection laws in those locations may differ from the laws where you live.

21. SOCIAL MEDIA

Blackthorne Hollow may maintain accounts or interact with users through third-party social media platforms.

If you interact with us through a social network, the platform may collect information about your interaction according to its own privacy policy.

We do not control the privacy practices of third-party social networks.

22. ARCADE AND INTERACTIVE FEATURES

Blackthorne Hollow may provide arcade games, interactive experiences, or similar entertainment features through the Site.

These features may process technical information necessary for gameplay, including browser or device information, game state, scores, settings, or similar interaction data.

If a game includes a leaderboard, high-score system, account feature, or other functionality that stores information, additional information may be processed as necessary to provide that feature.

Do not submit sensitive personal information through arcade games, leaderboards, usernames, or similar interactive features.

23. USER-GENERATED OR PUBLIC INFORMATION

If Blackthorne Hollow introduces features that allow users to submit reviews, leaderboard names, comments, images, or other information that is publicly displayed, information submitted through those features may become visible to other users.

You should not submit information you do not want publicly available through a feature identified as public.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business, website functionality, products, technology, service providers, legal requirements, or privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Material changes may also be communicated through the Site or other reasonable means where required by law.